MyRattanFurniture.com
Investing back in Our Valuable Customers, Our Passionate People, and Our Loving Society . . .
Our Vision and Mission. We are proud to share Our Vision and Mission statements with you.
OUR VISION
World class export oriented enterprise providing home furnishings, interior decoration and lifestyle through continuous reinvestment in Our Valuable Customers, Our Passionate People, Our Loving Society and Our Spiritual Being
OUR MISSION
Unlimited and continuous creativity
Customer satisfaction achieved through Customer Service Excellence Program by puting Customer's Priority First and build their trust
Continuous improvement in all aspects of enterprise
Applying up to date information technology as well as production technology in all aspects of enterprise
No compromise on product quality as well as customer service quality
World class products with competitive price achieved through constant company wide eficiency
Leadership in facing global competition through trained human resources
OUR PHILOSOPHY
Work hard, work smart and trustful in serving the customers
OUR COMPANY 12 POINT CULTURE
Commitment
We will be committed to the Vision, Mission, Goals and and Rules and Success of Our company, its current and future team, and its clients at all times.
Ownership
Accept that we as an individual are truly responsible for our actions and outcomes and own everything that takes place in our work and our life.
Integrity
We will always speak the truth. What we promise is what we deliver.
We will only ever make agreements we are willing and intend to keep.
We will communicate any potential broken agreements at the first opportunity.
We will clear up all broken agreements immediately.
Excellence
Good enough is not enough. We will always deliver products of exceptional quality that add value to all involved for the long term.
We will look for ways to do more with less and stay on a path of constant and never ending improvement and innovation.
Communication
We will always speak positively of our team members, our customers and of our company in both public and private.
We will speak with good purpose using empowering and positive conversation
We will never use or listen to profanity, sarcasm or gossip.
We will apologize for any upsets first and then look for a solution.
Success
We will focus our attention on the successful outcome of whatever we are doing.
We will have a willingness to win and allow others to win, Win / Win.
We will display pride, prosperity, competence and personal confidence.
Education
We will always be willing to learn from our mistakes
We will always be striving to learn, grow and master so we can help our fellow team members and customers learn, grow and master too.
We will act as an educator to allow our customers to make their own intelligent decisions about their future remembering that it is their future.
We will apply practical, useable knowledge rather than just theory.
Team Work
We will be willing to do whatever it takes to stay together and achieve team goals.
We will focus on co-operation and always come to a resolution, not a compromise
We will be flexible in our work, able to change if what we are doing is not working
We will ask for help when we need it and be compassionate to others who ask us.
Balance
We will have a balanced approach to life remembering that our spiritual, social, physical and family aspects are just as important as our financial and intellectual.
Fun
We view life as a journey to be enjoyed and appreciated and we will help to create an atmosphere of fun and happiness so all around us enjoy it as well.
Systems
We will always look to the system for a solution. If a problem arises we will look for a system correction before we look for a people correction.
We will look for a system solution in our innovation rather than a people solution
We will follow the system exactly until a new system is introduced
We will suggest system improvements at our first opportunity
Consistency
We will be consistent in our actions so that our customers can feel comfortable in dealing with us at all times.
Click this link if you want to view our Vision, Mission, 12 point Culture and the 24 point GE way in Indonesian Language.
Head Office and Factory:
Contact Person: Mr Farry Tandean, Ms Nia Krisna, Mr Daniel
Phone: +62 231 239900
Fax : +62 231 358049
Mobile Phone: + 62 811 244 711
email: support@myrattanfurniture.com
http://www.myrattanfurniture.com
Jakarta Showroom:
jalan Prapanca Raya no 25 A
Kebayoran Baru
Jakarta Selatan, Indonesia
Phone : +62 21 7267147
Designed by Farry Tandean